It applies to all products and services, and instances where we collect your personal data. By using our website, () or communicating via telephone or otherwise with Rock Travel, you are accepting the practices described in this Privacy Notice.
Personal information collection, how it is used and who is it shared with
We collect various types of personal data including (but not limited to) your name, contact details (e-mail address and telephone number), postal or other physical address or other contact information required to process your tour booking. We collect this personal data in several ways such as when you provide the information directly to us through e-mail correspondence, telephone calls, face to face meetings or through our social media channels. The personal data that you provide to us when you wish to make use of our services will be used to facilitate your enquiry and any booking that the enquiry leads to, as well as keeping you up to date with our products and services. Your information will only be passed to third parties as is necessary to carry out your booking. If you do not provide us with certain personal data, we will be unable to provide you with our products or services.
Personal information collected when making an enquiry with us:
You can request our products and services in a number of ways, these include (but are not limited to) by email, over the telephone, through social media as well as face to face.
Your full name, full postal address, telephone number(s) and email address will be required to respond to you and provide the sports tour information you have requested and to discuss your feedback and develop your sports tour package to meet your requirements.
Personal information required to facilitate your booking:
In addition to the personal data collected at the enquiry stage, we may also be required to collect personal information, including (but not limited to) the full name of each member of your group, date of birth or age of each member of your group, passport and visa details, sporting governing body affiliation numbers, dietary requirements and also information on any medical conditions that your group members decide to make us aware of.
This information will be passed onto our suppliers as is necessary to facilitate your booking.
Personal information held to enable us to secure tour fixtures:
We are required to collect personal information including (but not limited to) full name, telephone number(s) and email address from individuals who we will contact to arrange fixtures for our touring teams. Personal Data for potential fixture hosts will be stored until which point we are advised that the individual's affiliation with their sports teams has ended.
Purpose for processing your personal data
The main purpose for which we process your personal data is in order to provide customers with our services as a sports tour operator. This involves communicating with you to arrange the tour, to provide assistance during the tour and also deal with any follow-up queries that you may have after the tour.
The legal grounds for our processing of your personal information
We will only use your personal data where one or more of the following apply:
You have given your consent to the use (which you can withdraw at any time by notifying us);
Where it is needed to provide you with our products or services;
Where it is in our legitimate interests to do so, (i.e. our legitimate interests as a sports tour operator; providing you with our services)